💳 Subscriptions, Trials & Plan Management
What promotional free trials are currently offered? ●
We offer extended introductory trials for new users:
- Standard Plan ($7.99/mo): Includes a 3-Month Free Trial (90 days) with full access to 30 AI chats/month, 10 bill/Rx scans, 30 days vitals history, and preventive care reminders.
- Premier Plan ($24.99/mo): Includes a 2-Month Free Trial (60 days) with unlimited family profiles, unlimited scans, unlimited vitals history, and 50 AI chats/month.
- Basic Plan ($0/forever): A free lifetime tier with essential vitals tracking and core wallet features.
What happens when my free trial expires? ●
If you enrolled via Apple In-App Purchase, your trial will automatically convert to the monthly subscription rate at the end of the trial period unless you cancel auto-renewal in your iPhone Settings at least 24 hours beforehand. If you choose not to continue, you can downgrade to our Basic Free Plan ($0/mo) anytime. All your existing data, health logs, and family profiles remain safely preserved in our encrypted database.
How do plan upgrades, downgrades, and mid-cycle changes work? ●
Upgrades (e.g., Standard → Premier): Upgrades take effect immediately so you can use higher-tier features without delay. On iOS, Apple automatically calculates the credit for your unused days and applies it to the new plan.
Downgrades (e.g., Premier → Standard or Downgrade to Free): When you downgrade or cancel auto-renewal, your higher-tier benefits remain fully active until your current renewal/billing date. On that date, your plan gracefully transitions to the lower tier or Free Plan without abrupt disruption or surprise charges.
How do mid-month cancellations and prorated refunds work? ●
Apple iOS In-App Purchases: Apple acts as the Merchant of Record. Under Apple's global App Store policies, developers cannot directly access billing cards or issue refunds from third-party servers. Subscriptions remain active until the end of the paid billing cycle. If you require a direct refund for an accidental renewal or unused period, Apple provides a 1-tap refund request portal at reportaproblem.apple.com.
Web / Stripe Purchases: For web subscriptions processed directly through Stripe, mid-month cancellations calculate the exact unused days remaining and issue an automatic prorated refund back to your original payment method.
What happens if I permanently delete my account? ●
You have complete control over your personal data. In the mobile app, navigating to More → Profile → Delete My Account will immediately and irreversibly purge all personal records, health logs, encryption keys, and credentials from our servers (in compliance with CCPA / MHMDA privacy regulations).
Important Note for iOS Users: Because Apple manages in-app purchases independently at the Apple ID level, please remember to also cancel the recurring subscription in your iPhone Settings → [Your Name] → Subscriptions so Apple does not renew the subscription on subsequent billing cycles.
🔒 Privacy, Security & Data Ownership
How is my health, medication, and insurance data protected? ●
Your health records belong exclusively to you. Sensitive fields are encrypted at rest using symmetric AES-128-CBC and HMAC-SHA256 cryptography. Digital insurance card photos are stored strictly in your phone's sandboxed local directory behind biometric Face ID / Passcode protection and are never uploaded to our servers. We operate under a strict zero-ad-tracking model and never sell or broker personal health data.
Can I manage multiple family members (kids and elderly parents)? ●
Yes. HealthSpoke is built specifically for family caregivers. You can create separate profiles for each child, spouse, or aging parent under a single master account, tracking individual medication regimens, doctor appointments, vitals, and health insurance plans independently.
Does HealthSpoke connect with Apple Health and Google Health Connect? ●
Yes. HealthSpoke integrates directly with Apple HealthKit on iOS and Google Health Connect on Android to automatically pull resting heart rate, blood pressure, sleep, steps, and activity data into your daily journal without manual logging.
Can I export my medical records and care timeline for my doctor? ●
Yes. You own your data. You can export your complete health data as standard JSON anytime to share with your healthcare provider or keep for your personal records, as well as generate structured appointment summary briefs.
Is HealthSpoke a clinical provider or insurance broker? ●
No. HealthSpoke is personal health organization and cost management software published by Sanora AI, Inc. It is designed for wellness tracking, health literacy, and price transparency, and does not provide formal medical diagnoses or broker insurance policies.
Have More Questions?
Reach out directly to our team or start your 3-month free beta trial on iOS & Android.