Terms of Service

Last updated: September 28, 2026

1. Acceptance of Terms

By downloading, installing, accessing, or using the HealthSpoke™ mobile application ("App") or website ("Site"), operated by Sanora AI, Inc. ("Company", "we", "us"), you agree to be legally bound by these Terms of Service. If you do not agree to these terms, do not use the App or Site.

2. Description of Service & Not a Medical Device

HealthSpoke™ is a consumer and family health tracking, wellness organization, and healthcare cost navigation platform. HealthSpoke provides tools to organize medications, log vitals, track deductibles, store digital insurance cards locally, and review public procedure pricing benchmarks.

HealthSpoke is NOT an FDA-cleared medical device, Software as a Medical Device (SaMD), electronic health record (EHR) system, medical alarm, or healthcare provider. The Service does not provide medical diagnoses, clinical treatment plans, or emergency triage.

3. Medical Advice, AI Disclaimer & Emergency Limitations

All information, content, and outputs provided by HealthSpoke™ — including AI-generated insights, nutrition plans, summaries, and interactions with the "Ask Sanora" assistant — are for educational and informational organization purposes only.

• No Doctor-Patient Relationship: Use of HealthSpoke does not establish a doctor-patient relationship between you and Sanora AI.
• AI Algorithmic Limitations: AI-generated summaries and responses are produced algorithmically via third-party commercial developer APIs (Groq, Cerebras, Mistral, Google Gemini, Anthropic Claude) and may contain inaccuracies. They must never substitute for professional clinical judgment, diagnosis, or personalized medical care.
• Consult Professionals: Always seek the direct guidance of a qualified physician, pharmacist, or healthcare professional regarding any medical symptoms, prescription changes, or health conditions.

4. Family Care Circle, Vital Tracking & Caregiver Quick-Alerts

The Family Care Circle features, including shared vital feeds, medication adherence rings, and critical vital range highlights, are designed solely for informational family coordination and wellness communication among consenting household members.

• Not a 24/7 Monitoring or Telemetry Station: HealthSpoke is not a continuous clinical patient monitoring system, tele-ICU, or certified medical alert dispatch service. We do not monitor user vitals with human medical personnel.
• Delivery & Connectivity Limitations: Health notifications and alerts depend entirely on mobile device power, background operating system limits, battery-saver modes, push notification permissions, and active Wi-Fi or cellular network connections. Sanora AI does not warrant or guarantee immediate, uninterrupted, or error-free transmission of alerts or vital logs.
• Local Emergency Dialer Convenience: Any in-app emergency buttons (such as "Quick Dial 911" or contact dials) are convenience shortcuts that utilize your device's native telephone dialer (`tel:`). They do not connect to a private dispatcher or guarantee responder dispatch. In an actual medical emergency, you must dial 911 directly from your phone.
• Consent & Privacy: By linking devices via 6-character Care Circle codes, each member explicitly consents to share their health entries with linked organizers and members according to their selected privacy settings.

5. Provider Directory & Procedure Price Estimates

Provider directory information is derived from the Centers for Medicare & Medicaid Services (CMS) National Plan and Provider Enumeration System (NPPES). Procedure price estimates are calculated from publicly available CMS hospital and Medicare data files.

• Sanora AI provides access to public NPI provider records; we do not independently verify state licensing board active standing, credential validity, or real-time insurance network participation.
• Procedure estimates are informational benchmarks and do not guarantee final out-of-pocket charges or insurance claim approvals.
• Always confirm current network participation and exact pricing directly with your provider and health insurance carrier prior to receiving care.

6. User Accounts, Age Requirements & Family Profiles

• Age Requirement: You must be at least 18 years old to register a primary account. HealthSpoke does not offer standalone accounts to minors under 18 or children under 13.
• Family Profiles & Dependents: Parents and legal guardians may create and manage dependent profiles for their minor children or family members within their authorized household Family Care Circle.
• Account Security: You are responsible for maintaining the confidentiality and security of your login credentials and local device passcodes.
• Authority: Account holders represent and warrant that they have legal authority to manage health records on behalf of any dependents in their Family Care Circle.

7. Health Data Ownership & Privacy

You own your health data. You grant Sanora AI a limited license to store, process, and transmit your data solely to deliver the Service in accordance with our Privacy Policy. We do not sell your personal health data to third-party advertisers or data brokers.

Digital Insurance Cards: Photos of physical insurance cards captured via the app are stored exclusively in your device's sandboxed local storage and are not uploaded to Company servers. Standard OS-level device backups (such as Apple iCloud Backup or Google Cloud Backup) may include local app files unless disabled by the user.

8. Subscriptions, Auto-Renewal & Billing (Apple In-App Purchases & Web)

HealthSpoke offers auto-renewable monthly subscription plans to access premium family and professional features:

• HealthSpoke Standard Plan: Personal health records, vital tracking, medication scans, and digital wallet.
• HealthSpoke Premier Family: Full family coverage for up to 7 household members across devices with shared medication reminders and vital sync.
• HealthSpoke Standard Professional: Practitioner client management, appointment scheduling, and messaging tools.
• HealthSpoke Premier Professional: Advanced practitioner suite with marketplace listing, priority booking, and custom wellness retainers.

Apple In-App Purchase Auto-Renewable Subscription Terms:

• Payment: Payment will be charged to your Apple ID Account at confirmation of purchase.
• Auto-Renewal: Subscriptions automatically renew unless auto-renew is turned off at least 24 hours before the end of the current billing period.
• Renewal Charge: Your account will be charged for renewal within 24 hours prior to the end of the current period at the rate of the selected plan.
• Managing Subscriptions: You can manage and turn off auto-renewal at any time by going to your Account Settings in the App Store after purchase.
• Unused Trial Portions: Any unused portion of a free trial period, if offered, will be forfeited when you purchase a subscription, where applicable.
• Standard Apple Terms of Use (EULA): HealthSpoke adheres to the standard Apple End User License Agreement. You can view the Apple EULA at https://www.apple.com/legal/internet-services/itunes/dev/stdeula/.

Web & General Billing Terms:

• Web Checkout: Web subscriptions are billed via Stripe checkout. All user sign-ups include access to our complimentary Basic Free tier ($0/month) with zero unexpected charges unless an upgrade is explicitly selected.
• Data Preservation: Upon plan cancellation or downgrade, your historical health logs remain safely encrypted on our servers.
• Cancellation: You may cancel recurring subscriptions at any time. Subscriptions remain active until the end of the current billing period.

9. Health & Wellness Professional Marketplace

HealthSpoke provides tools for independent health and wellness practitioners (coaches, personal trainers, dietitians, wellness consultants) to manage client scheduling, package sales, and direct client messaging.

• Independent Practitioners: Practitioners are independent professionals and not employees, agents, or partners of Sanora AI. Sanora AI does not supervise, direct, or control services provided by practitioners.
• Non-HIPAA Boundary: HealthSpoke is a direct-to-consumer wellness application and does not act as a HIPAA Covered Entity or Business Associate. Practitioners must not upload or maintain HIPAA-covered Electronic Protected Health Information (ePHI) requiring a Business Associate Agreement (BAA) within the platform.
• State Licensure & Jurisdictional Scope: Practitioners are solely responsible for ensuring their services, consultations, and dietary/exercise guidance comply with all applicable state licensing laws and scope-of-practice regulations where their clients reside.
• Platform Fees & Stripe Connect: Practitioners receive client payments via Stripe Connect on Stripe's standard rolling payout schedule, subject to platform fees (5% on Standard Practitioner, 3% on Premier Practitioner) plus standard Stripe payment processing fees.
• Package Publishing: Publishing custom wellness packages to the public marketplace requires an active Premier Practitioner subscription and an onboarded Stripe Connect account.
• Client Sponsorship Program: Practitioners may opt to sponsor 50% of an existing client's subscription. Ending a sponsorship runs through the prepaid billing term, after which the client reverts to their prior subscription tier.

10. Community Standards & Prohibited Conduct

Users and practitioners agree not to: (a) prescribe medications or deliver unverified medical diagnoses; (b) post defamatory, harassing, obscene, or fraudulent content; (c) violate intellectual property or privacy rights; (d) reverse-engineer or disrupt the Service; or (e) attempt to bypass authentication or access control mechanisms.

11. Limitation of Liability & Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SANORA AI, INC. PROVIDES THE SERVICE "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. IN NO EVENT SHALL SANORA AI BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF HEALTH DATA, DELAYED NOTIFICATIONS, OR MEDICAL OUTCOMES ARISING OUT OF OR IN CONNECTION WITH YOUR RELIANCE ON OR USE OF THE SERVICE.

12. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Any dispute arising under these terms shall be resolved through binding individual arbitration or in small claims court, rather than class actions.

13. Contact Information

For inquiries regarding these Terms of Service, contact our legal team at:
legal@sanoraai.com  ·  support@sanoraai.com
Sanora AI, Inc.